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You can ask for help from Bahmni Community channels. If you need to raise a support request with ThoughtWorks, then you can drop an email right now to the email mentioned below. Alternatively, we are in process of setting up Freshdesk Support Software process in place. Will update this document soon! |
There are dedicated google groups for each implementations so far. If there is no dedicated google group for your implementation send your support queries to bahmni@googlegroups.com
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to bahmni-support@thoughtworks.com which uses FreshDesk for managing support tickets. |
You can raise a support request with Bahmni Support Team for:
- Production issues - For example, Software infrastructure, Bahmni product issues while using the application, Bahmni application not accessible etc
- Questions/clarifications - For example, like to how to use a module, how to configure a form etc. As a first option, please reach out to our community here. As a second option, drop us an note at this support email.
- New Requirements - Features not available in Bahmni and you want us to develop. It is recommended to discuss it first on the Bahmni Community Channels, before raising a support request.
Process for raising a support request:
- Drop an email to bahmni-support@thoughtworks.com
- Once you raise a ticket, you will receive instructions to create a user id on http://bahmni.freshdesk.com. This way you can manage all your tickets in a central location.
- Someone from Bahmni support team will reach out to you.
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Our recommendation is not to reach out to individuals via Skype/Chat for any help. Please drop us an email at bahmni-support@thoughtworks.com and we will respond to you ASAP. Logging via support system helps us track requests, and helps in quicker resolution in future for people struggling with similar issues. |