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The purpose of this document is to explain the workflow at the JSS Ganyari hospital with respect to most, but not all, components of the hospital system: |
(1) the registration system;
(2) the role of the screener;
(3) the lab;
(4) the Out Patient Department (OPD);
(5) billing and payment.
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Introduction
JSS is a non-profit healthcare organization based in Bilaspur, Chhattisgarh with a staff of approximately 140. The organization consists of a hospital situated on 7.6 acres in the village of Ganyari, about 20 km from Bilaspur, and three sub-centers located in remote areas in Bilaspur district. Each of the sub-centers is staffed six-days a week by trained health workers; one day a week a physician from the hospital in Ganayri visits.
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Nurses make emergency notes on blank pieces of paper. They can create completely new files themselves but the registration information doesn't get inputted into the system at the registration office until the next morning when someone from the registration department assigns the patient a registration number and enters their details into the computer system.
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There is a phone on each desk in the OPD. This is part of the new 'intercom' system in the hospital, which connects a couple dozen locations on the JSS Ganyari hospital campus.
Laboratory
The lab has approximately a dozen employees, divided into approximately five physical areas (NB: a new labratory building is under construction at JSS, which should open in the coming 2-3 months):
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