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You can ask for help from Bahmni Community channels. If you need to raise a support request with ThoughtWorks, then raise a request with Bahmni FreshDesk for managing support tickets. |
You can raise a support request with Bahmni Support Team for:
- Production issues - For example, Software infrastructure, Bahmni product issues while using the application, Bahmni application not accessible etc
- Questions/clarifications - For example, like to how to use a module, how to configure a form etc. As a first option, please reach out to our community here. As a second option, raise a support request.
- New Requirements - Features not available in Bahmni and you want us to develop. It is recommended to discuss it first on the Bahmni Community Channels, before raising a support request.
Process for raising a support request:
- Raise a request on http://bahmni.freshdesk.com
- Someone from Bahmni support team will reach out to you.
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Our recommendation is not to reach out to individuals via Skype/Chat for any help. Please raise a request on the support ticketing system, and we will respond to you ASAP. Logging via support system helps us track requests, and helps in quicker resolution in future for people struggling with similar issues. |
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