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You can ask for help on OpenMRS Talk (Bahmni category). The team will respond to you there. If you have a contractual support relationship with ThoughtWorks and need to raise a support requestany implementation partner, then raise a request with Bahmni FreshDesk for managing support tickets. Please contact your assigned ThoughtWorks customer representative for details on raising support request in Freshdesk.partner's ticketing system. |
You can raise
a support requestan issue with Bahmni
Support Teamfor:
- Production issues - For example, Software infrastructure, Bahmni product issues while using the application, Bahmni application not accessible etc
- Questions/clarifications - For example, like to how to use a module, how to configure a form etc. As a first option, please reach out to our community here. As a second option, raise a support request.
- New Requirements - Features not available in Bahmni and you want us to develop. It is recommended to discuss it first on the Bahmni Community Channels, before raising a support request.
Process for raising
a support requestan issue:
- Raise a request new topic on OpenMRS Talk or on Freshdesk.
- Someone from Bahmni support team will reach out to you.
- . Mark the topic with "Bahmni" as category, and tag it appropriately like "reports", "forms" etc. See here for more details on email forums
- You may also want to check out other communication tools and channels.
- Once you have discussed with the community, a issue card will be created on JIRA; you can raise a JIRA card yourself too.
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We request you to NOT reach out to individuals via Skype/Chat for any help. Please raise a request on OpenMRS Talk, or use the support ticketing systemother channels, and we will respond to you ASAP. Logging via support system helps community channels help us track requests, and helps in quicker resolution in future for people struggling with similar issues. |
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