You can ask for help on OpenMRS Talk (Bahmni category). The team will respond to you there.
If you have a contractual support relationship with ThoughtWorks and need to raise a support request, then raise a request with Bahmni FreshDesk for managing support tickets. Please contact your assigned ThoughtWorks customer representative for details on raising support request in Freshdesk.
You can raise a support request with Bahmni Support Team for:
- Production issues - For example, Software infrastructure, Bahmni product issues while using the application, Bahmni application not accessible etc
- Questions/clarifications - For example, like to how to use a module, how to configure a form etc. As a first option, please reach out to our community here. As a second option, raise a support request.
- New Requirements - Features not available in Bahmni and you want us to develop. It is recommended to discuss it first on the Bahmni Community Channels, before raising a support request.
Process for raising a support request:
- Raise a request on OpenMRS Talk or on Freshdesk.
- Someone from Bahmni support team will reach out to you.
